These timing rules apply equally to customers and salons, before the service starts.
- Bookings originally made within two hours of their appointment can be cancelled without a penalty.
- All bookings have an additional 30-minute free-cancellation period from booking creation.
- For bookings made more than two hours ahead, cancellation remains free at least two hours before the appointment. After the grace period, cancellation inside the final two hours may incur the configured fee.
- Customer and salon fees are configured separately by Admin, with any non-negative amount, including ₹0. The exact fee is shown before cancellation and requires confirmation. When penalties are disabled, cancellation is free before the appointment starts, including inside the final two hours.
- Fees are recorded as separate pending balances. Booking refunds are processed independently to the original payment method, with eligible Perinkle Credits restored separately. Fees are not silently added to another booking or deducted from a payout.
- Pay pending fees from Cancellation fees when online payment is available. Eligible customers receive one automatic first-fee courtesy waiver; check Booking Details for availability. Contact support@perinkle.in for emergencies, app failures or disputes. Shopping checkout is separate. Started or completed services require support review.
Effective 8 August 2026
This policy explains when a salon booking or beauty-product order can be cancelled, how eligible refunds are handled, and what information may be required for a return or refund review.
- You can cancel from your Perinkle account while the cancellation action is available for that booking.
- Eligibility depends on booking status, appointment timing, salon confirmation, services already started, and the conditions shown before confirmation.
- A completed or already-started service is normally not cancellable. Raise a support request if the service was not provided as confirmed.
- You can request cancellation while the order is still eligible and before fulfilment or shipment prevents cancellation.
- After shipment, the order may need to follow the return process instead of immediate cancellation.
- Opened or used cosmetics, personal-care, hygiene, or made-to-order products may be non-returnable unless they are damaged, defective, incorrect, missing, expired, or otherwise eligible under applicable law.
- Keep the product, packaging, labels, invoice, and clear photos available until the review is completed.
- Eligible prepaid refunds are initiated to the original payment method. Bank or payment-gateway processing time applies after initiation.
- Cash-on-delivery orders have no prepaid amount to refund. Any approved collection adjustment is handled through support.
- Eligible Perinkle Credits used as a discount are restored separately under the Credits Rules and are not converted into cash.
- If an automatic gateway refund cannot be completed, the refund is placed under manual review and its status remains visible in the related booking or order where available.
Use the cancellation or support action in your account, or email support@perinkle.in with the booking ID or order ID and a short explanation. Nothing in this policy limits rights available under applicable consumer law.
Perinkle Private Limited
Corporate Identity Number (CIN): U63120MN2026PTC015670
Registered office: Uripok Bachaspati Leikai, Imphal - 795001, Manipur, India
Official email: admin@perinkle.in
Telephone: +91 6009245541
Contact person: Lenin Irungbam
