Clear choices when plans change.

Effective 8 August 2026

Policy overview

This policy explains when a salon booking or beauty-product order can be cancelled, how eligible refunds are handled, and what information may be required for a return or refund review.

Salon booking cancellations

• You can cancel from your Perinkle account while the cancellation action is available for that booking.
• Eligibility depends on booking status, appointment timing, salon confirmation, services already started, and the conditions shown before confirmation.
• A completed or already-started service is normally not cancellable. Raise a support request if the service was not provided as confirmed.

Product order cancellations and returns

• You can request cancellation while the order is still eligible and before fulfilment or shipment prevents cancellation.
• After shipment, the order may need to follow the return process instead of immediate cancellation.
• Opened or used cosmetics, personal-care, hygiene, or made-to-order products may be non-returnable unless they are damaged, defective, incorrect, missing, expired, or otherwise eligible under applicable law.
• Keep the product, packaging, labels, invoice, and clear photos available until the review is completed.

Refund method and status

• Eligible prepaid refunds are initiated to the original payment method. Bank or payment-gateway processing time applies after initiation.
• Cash-on-delivery orders have no prepaid amount to refund. Any approved collection adjustment is handled through support.
• Eligible Perinkle Credits used as a discount are restored separately under the Credits Rules and are not converted into cash.
• If an automatic gateway refund cannot be completed, the refund is placed under manual review and its status remains visible in the related booking or order where available.

How to request help

Use the cancellation or support action in your account, or email support@perinkle.in with the booking ID or order ID and a short explanation. Nothing in this policy limits rights available under applicable consumer law.