A formal path for unresolved concerns.

Effective August 2026

How to raise a grievance

Email grievance@perinkle.in with your full name, registered email address or mobile number, relevant booking, order, transaction, or content reference, a clear description, supporting evidence, and the resolution you are seeking.

Contact points

• General support: support@perinkle.in
• Privacy requests: privacy@perinkle.in

Response process

1. Perinkle records the grievance and may acknowledge receipt or request more information.
2. The responsible team reviews account, booking, order, payment, delivery, content, or privacy records relevant to the complaint.
3. Perinkle communicates a resolution or next step within the timeline required by applicable law. Complex matters may require additional investigation.

Matters handled

Grievances may concern cancellations, refunds, payments, product quality, delivery, returns, salon or seller conduct, account access or suspension, privacy rights, account deletion, content removal, intellectual property, safety, fraud, or illegal activity.

Escalation

If a matter remains unresolved, you may use consumer-forum or other legal remedies available under Indian law. Perinkle will not discriminate against a person for raising a legitimate complaint.