Help & FAQ | Perinkle

Last updated 8 September 2026

Customer help centre

Quick help

Manage bookings, product orders, payments, refunds, delivery, profile information, and account deletion from your Perinkle account. Include the relevant reference whenever you contact support.

Customer Help

What is Perinkle?

Perinkle is a beauty platform where customers can discover salons, book salon services, and shop cosmetic and beauty products from approved salons and sellers.

How do I create a customer account?

You can sign up using the available login methods in the app. Use your own mobile number and email so OTP, booking updates, payment updates, refunds, and support work correctly.

Can I use Perinkle without location permission?

Yes. You can use saved addresses or manually selected locations. If location permission is enabled, Perinkle can show nearby salons, distance, routes, and availability more accurately.

How do salon bookings work?

Choose a salon or service, select date and time, choose staff if available, select service location, apply coupon if eligible, choose payment method, and confirm. The salon may need to accept the booking.

Can I cancel or reschedule a booking?

Cancellation or reschedule depends on booking status, time, salon acceptance, service start, payment method, and platform settings. Once a service starts or completes, cancellation and reschedule may be blocked.

How do booking refunds work?

Eligible refunds may be credited to wallet or original payment method where available. Refunds depend on cancellation reason, booking status, coupon, wallet use, salon policy, and Perinkle review.

What is start OTP and completion OTP?

Start OTP confirms that service has started. Completion OTP confirms that service is finished. Share OTP only at the correct stage.

How do I shop products?

Open Beauty Shop, browse products or categories, choose variant where available, add to cart or buy now, select address, apply coupon if eligible, choose payment method, and place order.

Why is the app asking me to select a variant?

Some products have variants such as size, weight, fragrance, shade, or pack type. If the base product is available as a purchasable option, it will appear as a default variant.

Can I cancel a product order?

You may cancel before seller processing or shipment if cancellation is enabled. Once shipped, cancellation may be disabled and return rules may apply after delivery.

Can I return cosmetic products?

Cosmetic and hygiene-sensitive products may be non-returnable unless wrong, damaged, expired, missing, or otherwise approved under Perinkle policy. Photos or unboxing proof may be required.

How do I track my order?

Open Product Orders and check order details. If courier tracking is available, shipment status, AWB, courier name, and tracking updates may appear after the seller creates shipment and the courier updates status.

How does wallet work?

Wallet can hold refunds, cashback, and added balance. Wallet balance can be used for bookings and shopping where enabled. Customer wallet withdrawal may be disabled unless Perinkle enables it.

How do coupons and cashback work?

Coupons may give discount, cashback, or both. They may depend on payment method, minimum amount, category, seller, salon, expiry date, and usage limits. Cashback may be credited after completion or delivery.

How do I request account deletion?

Use the account deletion option where available or contact support. Perinkle may verify identity and check active bookings, orders, wallet, refunds, disputes, and legal records before deleting or deactivating.

16. What is wishlist/favourite?

Wishlist or favourite lets you save products or salons for later. You may need to be logged in to use this feature.

17. How do product returns work?

Beauty and cosmetic products may be return-restricted for hygiene reasons. Returns may be accepted for wrong item, damaged item, expired item, counterfeit concern, or other valid reasons under policy. Photos or unboxing proof may be required.

18. How do I track a product order?

Order tracking may show order status such as placed, accepted, packed, shipped, delivered, cancelled, or returned. If shipping is integrated, courier tracking details may appear.

19. What is Perinkle wallet?

Wallet may show refunds, cashback, credits, and transactions. Wallet usage may be subject to platform rules and may not always be withdrawable by customers unless specifically allowed.

20. How do coupons and offers work?

Coupons may have minimum order value, validity, usage limit, category limit, salon/seller limit, and customer eligibility. A coupon may not apply if conditions are not met.

21. How do I become a seller?

From the customer app, use the Become a Seller flow where available. Fill store details, contact details, address, and required documents. The admin will review and approve, reject, or request changes.

22. Will I receive notification when seller application is approved?

Perinkle may notify you through app notification, email, or support update depending on available setup. You can also check application status inside the app where available.

23. How do I contact support?

Email support@perinkle.in with your registered phone/email and booking/order ID. Add screenshots if possible.

13. How do withdrawals work?

Withdrawal may require minimum balance, approved bank details, KYC/business verification, and no unresolved disputes. Processing time may vary.

14. What is vacation mode?

Vacation mode temporarily hides or disables bookings for your salon. Turn it on when unavailable and turn it off when ready to accept bookings.

15. How do salon notifications work?

Notifications show important updates such as new bookings, booking changes, service start/completion, and product orders if you are also a seller. Tap a notification to open details. Once tapped, it becomes read and the bell count decreases.

Salon Partner Help

How do I register my salon?

Use the Perinkle Partner app and complete salon onboarding with business details, salon type, customer types served, address, map location, services, documents, bank details, and agreement confirmations. Admin approval may be required.

Why is my salon not visible to customers?

Your salon may be pending approval, inactive, on vacation, missing map location, missing services, missing slots, blocked, or outside the customer selected location. Check partner app status or contact support.

How do I add or update services?

Use Manage Services in the Partner app. Add accurate service category, name, price, duration, gender/customer applicability, image, location type, and status. Keep prices and availability updated.

What are salon packages?

Packages are combo services sold together. Package title, services, duration, price, discount, image, and salon availability should be clear so customers understand what is included.

How do I manage slots and staff?

Set salon working hours and staff availability. Correct slots help customers book only available times. Keep staff, vacation mode, and service timings updated.

How do I accept or reject bookings?

Open booking requests, review details, and accept or reject. Accepted bookings should be honoured. Repeated rejection or no-show may affect visibility and account standing.

How do I complete a booking?

Start service after verifying the start OTP. Complete service after receiving completion OTP. Completion affects customer history, salon earnings, commission, wallet, and reviews.

How do salon earnings and payouts work?

Earnings depend on booking amount, commission, payment method, refunds, cancellations, and settlement rules. Withdrawal may require minimum balance, verified bank details, and no unresolved disputes.

How does salon commission work?

Commission may be normal platform commission, launch commission, custom salon commission, or featured listing arrangement. Admin settings and partner eligibility decide the effective rate.

Can a salon become a seller?

Yes, if seller onboarding is available. A salon can apply as a seller and list approved products after business, pickup, bank, document, and product details are verified.

What customer data can a salon use?

Use customer data only for confirmed bookings, service coordination, support, and lawful platform purposes. Do not misuse, sell, copy, spam, or contact customers for off-platform transactions.

How do I request salon account deletion or deactivation?

Contact support or use the available request flow. Perinkle may verify owner identity and check active bookings, payouts, wallet, disputes, taxes, and records before deactivation or deletion.

Seller Help

Who can become a seller?

Approved cosmetics stores, beauty product distributors, manufacturers, wholesalers, brand owners, and eligible salons may apply to sell on Perinkle.

What details are required for seller onboarding?

Business name, owner details, mobile, WhatsApp, email, pickup address, seller type, product categories, bank details, Aadhaar, bank proof, optional PAN, GST or Udyam certificate, social links, processing time, shipping preference, return acceptance, and agreement confirmations may be requested.

What product details must be added?

Product name, category, brand, description, price, discount price, stock, SKU, weight, dimensions, images, variant details, expiry or best-before information where applicable, and status should be provided accurately.

How do product variants work?

Variants are options of the same product such as size, weight, shade, fragrance, pack count, or volume. A variant can have separate SKU, price, stock, image, dimensions, weight, description, and expiry details.

Who handles shipping?

Shipping may be handled by seller, Perinkle, or a delivery partner depending on settings. Sellers must provide accurate pickup address, product weight, dimensions, and processing time.

When can a seller ship an order?

Seller should prepare the order, enter correct shipment details, and follow Perinkle flow. AWB and courier status may appear after the courier or Shiprocket assigns them.

Can a seller cancel an order?

Seller cancellation depends on order status and platform policy. Repeated cancellation, delay, wrong product, fake stock, or shipment failure may affect seller standing.

How do seller returns work?

Return eligibility depends on product category, return setting, delivery status, return window, reason, photos, and Perinkle review. Cosmetics may be restricted for hygiene reasons.

How do seller payouts and commission work?

Payouts depend on order amount, commission, refunds, cancellations, delivery fees, COD status, settlement timing, and admin approval. Launch commission offers may apply only to eligible sellers.

What products are not allowed?

Counterfeit, expired, unsafe, illegal, prohibited, misleading, wrongly labelled, or unauthorised products are not allowed. Perinkle may reject or delist such products.

How can a seller request account deletion or reactivation?

Contact support. Perinkle may verify ownership and check orders, payouts, refunds, disputes, tax records, and policy issues before deletion, deactivation, or reactivation.

Common Troubleshooting

Payment failed but money was deducted. What should I do?

Wait for payment confirmation or automatic reversal from the payment partner. If not updated, contact support with payment ID, amount, time, registered mobile/email, and screenshot.

Why am I not receiving notifications?

Check app notification permission, internet connection, login account, device battery restrictions, and whether notifications are enabled in the app. Also update to the latest app version.

Why is location not accurate?

Enable precise location if available, check GPS/network, or select a saved address manually. Salon visibility can also depend on salon map location accuracy.

Why is coupon not applying?

The coupon may be expired, inactive, already used, below minimum amount, restricted to payment method, category, seller, salon, or user limit, or not valid for the selected checkout.

How do I contact support?

Email support@perinkle.in with your registered mobile/email, booking ID or order ID, payment ID if any, screenshots, and a clear explanation of the issue.

Still need help?

Email support@perinkle.in. For a formal complaint, use grievance@perinkle.in.