1. How Credits are earned

Credits may be issued through fixed and disclosed Perinkle promotions, eligible booking or shopping coupons, customer-support adjustments, or other clearly described promotional campaigns. Credits are not guaranteed on every transaction.

• Booking Reward Credits become available only after the qualifying salon booking is completed and remains eligible.
• Product Reward Credits become available after delivery and any applicable eligibility or return hold. The current standard product reward hold is 7 days, but a longer disclosed return window may apply.
• The amount or earning rate is fixed by the applicable offer and shown before participation or in the offer details.
• Credits are never awarded by chance, lottery, spin, draw, or another random outcome.

2. How Credits are used

• The applicable maximum is configurable from 0% to 100%. The percentage and maximum Credit amount shown in the server checkout quote control that transaction.
• The eligible transaction value is calculated after coupons and other item or service discounts.
• For product orders, delivery charges and cash-on-delivery fees are excluded and cannot be paid with Credits.
• Credits are applied as a promotional discount and are not sent to a salon, seller, bank account, or payment wallet.

3. Expiry and activity

Standard Reward Credits expire 60 days after they become available, unless a different expiry is clearly shown for a specific promotion or support grant. Customers can view each earning, use, restoration, reversal, and expiry entry in Perinkle Credits activity.

• Credits are used from the grants that expire first.
• Unused Credits expire at the date shown in the app and cannot be used after expiry.
• Perinkle does not convert expired Credits to money or extend them except where these rules require restoration of remaining validity.

4. Cancellation, refund, return, and restoration

• When an eligible booking or product order is cancelled, refunded, or returned, Credits applied to that transaction are restored separately from the monetary refund.
• Restored Credits keep their original expiry. If they expired while locked in the active transaction, only the validity remaining when they were applied resumes from the restoration date.
• The recorded cash-paid amount is refunded to the original payment method where eligible. Promotional Credits never reduce that monetary refund.
• Delivery fees, COD fees, and other non-refundable charges are handled under the Cancellation and Refund Policy and are not restored as Credits unless expressly stated.

5. Reward reversal

Credits earned from a transaction depend on that transaction remaining eligible. If it is later cancelled, refunded, returned, charged back, or otherwise becomes ineligible, the related reward is reversed exactly once.

• Pending Reward Credits are cancelled before they become spendable.
• Unused earned Credits are removed and recorded as a reward-reversal entry.
• If reversed Reward Credits were already used, the used amount becomes a non-cash promotional adjustment settled only from future rewards. It is not collected from the customer and does not reduce a cash refund.
• Future rewards first settle any outstanding promotional adjustment; only the remaining reward becomes spendable.

6. Restrictions

• Credits cannot be purchased or recharged by customers.
• Credits are personal, non-transferable, non-withdrawable, and cannot be sold, gifted, traded, or converted into cash.
• Credits are non-random promotional discounts and do not represent winnings, prizes of chance, deposits, investments, or earnings payable to the customer.
• Credits may be withheld, corrected, or reversed for fraud, abuse, duplicate grants, payment reversals, or breach of the applicable offer or Perinkle Terms of Use.

Questions and related policies

Contact support@perinkle.in and include the relevant booking or order ID. Also read the Terms of Use and Cancellation and Refund Policy.